The owner of the website www.castrum.ee (hereinafter the Online Store) is CASTRUM GRUPP OÜ, located at F. Tuglase 19 51014 Tartu, Reg. No. 12139536.
Validity of the contract of sale, information on goods and pricing
The terms of sale apply to purchases of goods from the Online Store.
Prices for products sold in the Online Store are listed with the products. Prices do not include delivery fees, which will be added.
Delivery fees depend on the location of the buyer and the delivery method. Delivery fees are indicated to the buyer during order finalization.
Information on goods is displayed directly together with the goods themselves.
To order goods, you need to add the desired items to the basket. To finalize the order, you need to fill in the required fields and select the appropriate delivery method. The fee is then displayed on the screen, which can be paid through a bank link or using another payment method.
The contract enters into force at the time of receipt of the amount due to the bank account of the Online Store.
If the ordered goods cannot be delivered due to a lack of stock or for any other reason, the buyer shall be informed as soon as possible and the paid amount (including delivery fees) shall be returned immediately, but no later than within 14 days of sending the notice.
Goods are shipped to all EU member states.
The cost of delivery is covered by the buyer and the corresponding price is displayed beside the delivery method.
Orders within Estonia are generally delivered within 2–7 business days from the time of entry into force of the contract of sale. Deliveries outside Estonia are completed within 14 calendar days.
In exceptional cases, goods are allowed to be delivered within up to 30 calendar days.
Right of withdrawal
After the order is received, the buyer has the right to withdraw from the contract entered into in the Online Store within 14 days [depending on the products, the buyer may not have the right of withdrawal, in which case, the corresponding products and services must be listed and they must comply with the conditions listed in subsection 53 (4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
To be allowed to use the 14-day right of return, the ordered goods must not be used in any way other than that necessary to ascertain the nature, features and performance of the goods in the manner permitted for testing the goods in the physical store.
If the goods have been used in ways other than that necessary to ascertain the nature, features and performance of the goods or if they bear signs of use or wear, the Online Store has the right to reduce the refunded amount in accordance with the decrease in the value of the goods.
In order to return the goods, a statement of withdrawal from the purchase must be submitted, the form for which can be found here: withdrawal form, and sent to the e-mail address email@example.com no later than within 14 days upon receipt of the goods.
The cost of returning the goods shall be covered by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to the order (e.g. is defective or incorrect).
The buyer must return the goods within 14 days following the submission of the statement or provide proof that they have transferred the goods to the carrier within the aforementioned period.
Upon receipt of the goods, the Online Store shall refund all fees received from the buyer under the contract immediately, but no later than within 14 days of receipt of the notice of withdrawal.
The Online Store may refuse to make any refunds until they have received the item that is the subject of the contract or until the buyer has submitted proof that they have returned the item, whichever is the earliest.
If the buyer has expressly opted for a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not obligated to refund the amount exceeding the cost of the standard delivery method.
The Online Store has the right to withdraw from the contract of sale and recover the goods from the buyer if the price of the goods in the Online Store has mistakenly been listed as significantly lower than the market price of the goods.
Right of submission of complaints
The Online Store is liable for the non-compliance with the terms of the contract of the goods sold to the buyer and for any defects which already existed at the time of delivery of the item as well as those which arise within up to two years of delivery of the goods to the buyer. Defects identified during the first six months from delivery of the item to the buyer are assumed to have already existed at the time of delivery. Disproving this assumption is the responsibility of the Online Store.
Upon discovery of a defect, the buyer has the right to contact the Online Store within two months at the latest by sending an e-mail to firstname.lastname@example.org or by calling 372 51 20 966.
The Online Store is not liable for any defects arising after delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store shall refund all fees under the contract of sale to the buyer.
The Online Store shall respond to complaints submitted by the consumer in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Online Store uses personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and delivering goods to the buyer. In order to deliver goods, the Online Store sends personal data to the transport service companies.
The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to receive them via entering their e-mail address on the website and giving notice of their wish to receive direct e-mail notifications.
The buyer can unsubscribe from the e-mail offers and newsletters by notifying us by e-mail or by following the instructions in the e-mail offers.
Resolution of disputes
If the buyer has any complaints about the Online Store, they must be sent to the e-mail address email@example.com or submitted by calling 372 51 20 966.
If the buyer and the Online Store cannot resolve the dispute through negotiation, the buyer may contact the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The Consumer Disputes Committee has the jurisdiction to resolve disputes arising from contracts between the buyer and the Online Store. The Committee reviews buyers’ complaints free of charge.
The buyer may also contact a European Union consumer dispute resolution platform.